• Cancellation: Once we have assigned a Nanny to your job, the Placement Fee will be processed with no refunds. If an assignment is canceled with less than 12 hours’ notice, you will also be responsible for paying the Nanny for 4 hours of the agreed hourly amount. If the Nanny cancels due to illness or an unforeseen event, we will try to find a replacement, or you will not be charged (or credited).
  • Scheduling:  Please make all arrangements for care by contacting the Agency. Clients are not allowed to book Nannies directly.
  • Guarantee: ANI makes every effort to fill all requests.  However, we do get booked on occasion and cannot 100% guarantee a placement every time.