How It Works

The Basics

• On-Call is for families who are comfortable with us booking any nanny from our thoroughly vetted, fully screened On-Call nanny pool.
• Call, email or text us the details of your request including date and time. (Or use our new app!)
• We will work on your request and email you a confirmation once we have booked a nanny for you.
• The nanny will call you to confirm details.

The Details

• We will only book a nanny for you that is qualified to work with your child’s age group. However, you can request your favorite nanny and we can check if she is available.
• Let us know if driving will be required on the job, if your child is sick or if a parent will be at home.
• We require a 4 hour minimum for all of our on-call bookings.
• Agency fees are non-refundable unless a booking is cancelled due to illness.
• For cancellations with less than 24 hours’ notice, the nanny must be paid for the 4 hour minimum.
• If you make a request for multiple days, we will most likely have to book multiple candidates. We aim for as much consistency as possible.